Privacy Policy

Last updated: 21/11/2025 JENTL Dental is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA). This policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, or book treatments.

Information We Collect

• We may collect the following information:
• Personal Information
• Full name
• Contact details (email, phone number)
• Billing information
• Account login details
• Medical Information
• Treatment notes and dental records relevant to your appointment
• Medical history as required for safe treatment
• Website & Technical Data
• IP address
• Device details
• Website usage and analytics data
• Cookies (see section below)

How We Use Your Information

• We use your information to:
• Create and manage your account
• Process bookings and payments
• Provide dental treatment
• Send appointment reminders and updates
• Improve website performance and user experience
• Comply with legal and regulatory requirements

Payments & Third-Party Processing (Payflex Requirement)

• Payflex & Other Payment Providers
• If you choose Payflex or any other online payment method:
• Your payment will be processed securely through the selected provider.
• We do NOT store or have access to your card or financial details.
• Payflex may require your name, email, mobile number, ID number, and billing data for verification.
• Your data will be shared with Payflex only as required to complete your transaction.
• Please refer to:
• Payflex Privacy Policy: https://payflex.co.za/privacy-policy/

Legal Basis for Processing (POPIA Section 11)

• Your consent,
• The performance of a service (providing treatment),
• Legal obligations relating to medical records,
• Our legitimate interests, such as improving services.

Data Storage & Security

• Your information is stored securely and only accessed by authorized staff.
• We use industry-standard security measures to protect your data, including:
• Encrypted website connection (SSL)
• Secure server storage
• Limited access to personal information

Sharing of Information

• We do not sell your information.
• We may share your information with:
• Payment providers (e.g., Payflex)
• Medical professionals involved in your treatment
• Service providers assisting with hosting, analytics, or appointment systems
• Legal authorities if required by law
• All third parties are required to comply with POPIA.

Cookies

• Our website uses cookies to improve performance and track usage for analytics.
• Types of cookies we use include:
• Essential cookies (required for the website to function)
• Analytics cookies (Google Analytics, etc.)
• Payment gateway cookies (including Payflex)
• You may disable cookies in your browser settings, but some features may not work properly.

Your Rights Under POPIA

• You have the right to:
• Access your personal information
• Request correction or deletion of your data
• Withdraw consent
• Lodge a complaint with the Information Regulator
• (https://www.justice.gov.za/inforeg/)
• To request any of the above, contact us using the details below.

Children’s Information

• We do not knowingly collect information from anyone under the age of 18 without parental consent.

Retention of Medical Records

• Dental and medical information is retained for the legally required period under South African health regulations.

Contact Us

• If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
• 📧 admin@jentlinc.co.za
• 📍 6 Jan van Riebeeck BLVD, Emfuleni Mediclinic, Block D, Vanderbijlpark, 1911
• ☎️ 016 950 8185