Refund & Cancellation Policy

At JENTL Dental, our goal is to provide high-quality dental care, clear communication, and a smooth booking experience. Because our services involve reserved treatment time with a professional, certain rules apply to refunds and cancellations. Please read this policy carefully before booking or purchasing any treatments.

Treatments & Services Are Non-Refundable

• All payments made for treatments, consultations, or dental procedures are non-refundable. This is because treatment time is reserved specifically for you, and clinical work cannot be reversed or “returned.”

Appointment Cancellations & Rescheduling

• If you need to cancel or reschedule your appointment, you must notify us at least 24 hours before your appointment time.
• If you cancel with at least 24 hours’ notice:
• You may reschedule at no cost.
• Payments already made will be credited towards your next booking.
• If you cancel with less than 24 hours’ notice or do not arrive:
• The appointment will be marked as a late cancellation / no-show.
• The payment is non-refundable.
• A new appointment will require a new booking and payment.

Payments Made Online (Including Payflex)

• Online payments cannot be refunded back to your card or Payflex account.
• However, if a genuine emergency or clinical issue occurs and the treatment cannot be completed, we may offer:
• A credit to be used for future treatments, OR
• An alternative treatment of equal value, if clinically appropriate.
• Credits are valid for 12 months.

Treatment Changes or Incomplete Procedures

• If a dentist determines during your appointment that:
• A different treatment is more appropriate,
• A treatment cannot be safely completed, or
• Additional steps are required,
• We will discuss all options with you before proceeding.
• If the new treatment costs less:
• The difference will be credited to your account (not refunded).
• If the new treatment costs more:
• You may pay the difference at the practice before continuing treatment.

Medical Contraindications

• If a treatment must be cancelled due to:
• A medical condition discovered during the appointment,
• A reaction, infection, or clinical risk identified by the dentist,
• You will receive a full credit to rebook once you are medically cleared.

Products & Oral Care Items

• (All retail items, such as toothbrushes, whitening kits, etc.)
• Unopened products may be exchanged within 7 days.
• Used/opened products cannot be returned, for hygiene reasons.
• Refunds are not offered, but store credit may be issued.

Right to Refuse Refunds

• JENTL Dental reserves the right to decline a refund request if:
• The policy terms have not been met,
• A patient repeatedly cancels appointments,
• Treatment outcomes are subjective (e.g., shade preference in whitening).

Contact Information

• For cancellations, rescheduling, or questions, please contact us:
• 📧 admin@jentlinc.co.za
• 📞 016 950 8185
• 📍 6 Jan van Riebeeck BLVD, Emfuleni Mediclinic, Block D, Vanderbijlpark, 1911